Here you will find frequently asked questions that my customers often ask. If you have another question, feel free to contact me.
What medium do you paint with?
All my work is created with the finest British made pastels on high quality archival paper 100% cotton. This ensures that your portrait will last a lifetime and the paper will not discolour. In my opinion soft pastel is the best medium for realistic portraits because it reflects the realistic qualities of skin and fur.
Do you sell Gift Vouchers?
Yes I do. Contact me here and I can arrange a beautifully presented Gift Voucher of any value to be sent to you by post.
Do you need a deposit?
A small deposit of 30% deposit is required to book your slot. The remainder is due on approval and before your portrait is posted. You can pay via cheque, bank transfer or PayPal.
How long will it take to paint my portrait?
Your portrait will take 2-6 weeks depending upon my workload at the time of ordering. Do let me know if you need the portrait for a specific date as often I can juggle non-urgent portraits with urgent ones.
What photos do you need?
Send me an initial photo using the form below then Ideally I would like a range of photos so I can work with you on the photo that would make the best portrait. Often a photo that isn’t a particularly good composition but with the right pose and quality makes the perfect portrait. See here for photography tips.
This is a gift – can you keep a secret?
Yes! I am the soul of discretion for surprise portrait gifts. I can then be discrete about how I contact you to update you on progress and any questions I may have. I do not share on social media platforms until you say I can.
What happens if I am not happy with my portrait?
Your satisfaction is guaranteed – we will work together to achieve this – I like to keep you up to date with progress shots of your portrait and I welcome all and any feedback to ensure you receive a portrait that you will treasure for a life time. As one of my customers said in her feedback:
“During the creation of my portrait Sue sent me photos to keep me up to date with her progress and to check I was happy with it. This was something I was not expecting, and made me feel more in control and even more confident that I would be happy with the result. She even made slight adjustments at my request, and suggested a couple of amendments to picture to improve the composition. This in my opinion is the beauty of a a drawn or painted portrait over a photograph.”
Will I own the Copyright?
By law, the copyright of my artwork will remain with me unless otherwise arranged. All publishing, reproduction (full or derivative) of all artworks (and photographic reference when supplied) remain with Susan Kerrigan-Harris and can therefore be used by Susan Kerrigan-Harris for promotional purposes and advertising.
Susan Kerrigan-Harris is a Portrait Artist based on the edge of the New Forest in Hampshire UK.